VP of Customer Success – Artificial Intelligence (AI)/Machine Learning SaaS Platform

Home Based – Access to London office 1 day a week

£90,000-£120,000 basic with competitive OTE and stock

Executive

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VP of Customer Success

Artificial Intelligence (AI)/Machine Learning SaaS Platform

Home Based – Access to London office 1 day a week

£90,000-£120,000 basic with competitive OTE and stock

·Amazing opportunity for candidates with previous experience building and managing a customer success team in both a start-up organisation and also a larger more structured businesses where there are defined processes in place.

·The role will be selling the organisations Artificial Intelligence (AI)/Machine learning SaaS

·The company are a high growth start-up, venture capital backed, scale up business and are tripling growth year-on-year

The Company recruiting for the VP of Customer Success:

The company are a scale up business, venture capital backed and have performed fantastically well during the last 12 months. They have a great reputation and are looking to triple their growth this year. The company have won numerous industry awards and are really going places. You will receive a budget each year to spend on personal development. The technology is cutting edge and truly as exciting as it can get.

The Role of the VP of Customer Success:

You will be expected to be in the London office one day per week. You will be managing a team of 2 experienced customer success and key account managers and looking to grow the team to 6 over the coming 12-18 months. You will support the current team in dealing with senior marketing stakeholders and add an extra level of gravitas. You will be an excellent coach and developer of people. You will lead from the front.

The Candidate for the VP of Customer Success:

Suitable candidates will need previous experience building or rebuilding a customer success function into a high performing team within the SaaS space.

You will;
· be a superb coach and developer of people
· be able to “oil the machine and make it run well”
· support the current senior customer success members of the team who are performing very well and grow the team further
· support the team and add an extra level of gravitas when engaging with senior level marketing contacts within globally recognized brands
· have previous success and experience in a similar role, in both start-up organisations and also larger, more structured businesses where there are defined processes in place.

The Package for VP of Customer Success:

·£90,000-£120,000 basic salary

·Competitive OTE and stock

·Pension, Mobile, Laptop, Bupa Health and Dental Care

·25 days holiday plus stats

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Sales Engineering Marketing Pre-Sales Technical Technology Automotive Aerospace Marine Defence Mechanical Electronic Electrical Building Services HVAC Software SAAS Telcos Managed Services CyberTech FinTech MarTech Applications Infrastructure Oil & Gas Food & Beverage Pharmaceuticals Utilities Petro Chem Construction

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As a hiring manager, I have found TalentTech to be the most professional, transparent and effective recruitment service I have worked with throughout my career. They truly understand the market.
Garry Armstrong - Senior Product Manager

The team are extremely professional and helped me immensely throughout my whole interview process, going above and beyond expectations to ensure I was fully prepared. They did an incredible job and I would recommend TalentTech highly.
Emily Reddi - Sales Development Representative

Superb recruitment company. I sent Talent Tech a detailed skill set description of what it was I was looking for in terms of maintenance engineers, and they delivered exactly that. Cannot fault the service. Excellent all round. I have no doubt where to go when I need to recruit.
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Steve Clews - Maintenance Manager

A big thankyou to Dave at TalentTech Recruitment who helped me secure my new role. His help and support through this challenging time has been invaluable and without his input I very much doubt I would have got this position. I have let my new employer know of TalentTech's input and will happily recommend them for all future recruitment.
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Louise Oldham - Sales Account Manager

John and the team at TalentTech Recruitment are an absolute credit to themselves. John worked tirelessly with myself throughout every stage of the recruitment process, and it was with his help and support that I was successful in securing the perfect role within a fantastic company. He made sure that I was constantly kept informed during every step of the process, providing me with even the smallest details and information required. His extensive knowledge of the whole recruitment process and his attention to detail were second to none and I would absolutely not hesitate in recommending John, Nick and the team at TalentTech to anyone with specialist recruitment requirements, the guys will 100% give you the upmost effort and commitment. I can't thank them enough, it has been an absolute pleasure working with them.
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Neil Foster - National Trade Sales Manager

John was very timely throughout the process, and very easy to talk with. Constructive input without the need to follow up for information made communication very practical. John was very considerate and professional, which helped put my mind at ease. I have now secured a brilliant role in an excellent company with the help of a faultless process from TalentTech.
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Dominic Protacio - Sales Development Representative

I cannot recommend TalentTech Recruitment highly enough! They have been an incredible partner in our recruitment process, providing us with expert guidance, support, and exceptional talent. From the very start, the team at TalentTech took the time to understand our company culture, our values, and the specific skills and experience we were looking for in candidates. They were always available to answer any questions we had, and they were proactive in keeping us informed throughout the recruitment process. What impressed me most about TalentTech was their commitment to finding the right fit for our team. They took the time to thoroughly screen candidates, and presented us with high-quality candidates that exceeded our expectations. Thanks to TalentTech, we were able to find the perfect candidate for our open position quickly and efficiently. We are thrilled with our new team member and couldn't have done it without TalentTech's expertise and support. If you're looking for a recruitment partner who truly cares about finding the right talent for your team, then I highly recommend TalentTech Recruitment. They are a top-notch team that we would work with again in a heartbeat.
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Jason Sykes - Director

John was a complete professional when it came to supporting me through the interview process. Very easy to speak to and gave great advice on his client. Would go to again if I find myself out of a job!
Thomas Davies - Customer Success Executive

Ryan is a fantastic and thorough recruiter who provided guidance and updates which within two weeks landed me in a dream role at an awesome company! From his professional approach to his friendly and helpful demeanour, he was brilliant throughout the process. For anyone looking to change roles, I couldn't recommend anyone more.
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Ben Rioda - Sales Development Representative

John is very professional and persistent. I was delighted to have the opportunity to work with him. Without his help I would not have been successful in my recent job search.
Martin Reppion - Business Development Manager

Ryan was absolutely fantastic at helping me to find the perfect job. His brilliant communication and continued service throughout enabled me to find a role that is ideal for me at an incredible company! I would highly recommend Ryan for any of your recruitment needs, he was very easy to talk to, professional and identified my strengths to align me to a specific job role.
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Harry Woodard - Business Development Executive

David was fantastic to work with. Very helpful, supportive and I'm very grateful to him for putting me forward to a cracking sales role that I have now secured. I highly recommend David and the team around him at talenttech recruitment!
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Anton Archer - Area Sales Manager

Dave and Nick were very helpful in supporting me on the recruitment process. They were very accommodating during my out of hours office calls and responded to emails and messages very promptly. They ensured that the company was fit for purpose for my needs and demands and encouraged me to Pursue this company which being part of Filtermist now has been challenging and fulfilling. John and Nick are professional, pro-active and pleasant gentlemen to be involved with. I would certainly recommend them as a recruiter both from a candidate and a hiring managers perspective
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Manpreet Maan - Proposals Engineer

From first contact with John, he was open, friendly & offered some great advice. Throughout the process he was efficient & diligent with his communication/feedback & having this from a recruiter made the interview/job change process far easier - which is a rare thing! I thoroughly recommend John & his business when you’re looking for a new role/career change
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Will McCullough - Area Sales Manager

We were struggling to find the right candidate for our Marketing vacancy so reached out to Nick and the team at TalentTech, we went through every aspect of the role and our company culture in detail. He gave us valuable insight into the current market and from this we were able to readdress the job spec, which helped attract a higher calibre candidate. I would without a doubt recommend TalentTech Recruitment. They are attentive, detailed and the person who we hired has been nothing but brilliant.
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Lee Bunting - Air Ambulance

I worked with John to secure my current position. He is hands down the best Recruiter I have ever worked with. 10/10. Excellent communicator, friendly, helpful, efficient. Moreover, John is intelligent, he has great knowledge and can provide insight if required. I have every confidence in John and he is easily my number one choice for any future needs.
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Stephanie Lyttle - Business Development Manager

Highly recommend John for the professionalism and support during the whole recruitment process. Very Encouraging to be kept up to date and informed through out. Many thanks for your help and advice.
Craig McCormack - Systems Engineer

David was helpful and prudent, supplying helpful information and advice when assisting me with first and second stage interviews after he introduced my CV to a role I'm very happy to have received. Thanks David
Joshua Palmer - Design Engineer

Recruiting engineers with the right technical skillsets has always been a challenge however with the ongoing support to any live roles TalentTech continue support our ongoing recruitment campaigns. We were kept fully informed throughout the process, the detail and lines of communications kept us up to speed and we were made fully aware of every stage of the process. In an increasingly difficult to recruit with they overcame this by listening to our requirements, spent time to understand our business. The shortlisted candidates have always been consistently good and it’s a refreshing experience to often have a choice of a strong shortlist, and on occasions we have recruited more than initial requirements due to the quality and depth of the shortlist. We’ve found the TalentTech engineering recruitment team to be knowledgeable, personal and a please to deal with.
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Hannah Craig - Zwick Roell Ltd

John has been absolutely first class since the moment I applied for a role with TalentTech. He gave me instant feedback on my CV which was a massive help as I hadn’t had to write one for a while! He also provided advice throughout the interview process which was really valuable. I managed to land the role and this was in no small part down to John and his unwavering support. Checking in to see how I was getting on, asking me if I needed advice on anything and even after I’d secured the position, I could tell he was genuinely buzzing for me. A top recruiter and a top person to deal with. Highly recommend his expertise.
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Michael Hyneman - Business Development Representative

Ryan has been amazing in getting me the sales job of my dreams! The help and support has been unreal. He has been very professional and understanding with giving the best advice and preparing me for all 3 of my interviews. Never have I had such great support from a recruiter before.
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Kashala Whittingham - Sales Development Representative

The TalentTech team are honest, transparent, and efficient. They are a trusted partner with great experience in matching clients to new staff. Working with TalentTech must be treated as a true partnership. When tooled with the right level of information and expectation the TalentTech team deliver on what they promise. I am grateful for the advice provided in a straightforward manner during the recruitment process to enable me to make decisive decisions to secure the best talent. Their approach to recruitment is refreshing, I will continue to recommend them to both candidates and employers.
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Steve Rowland - Business Unit General Manager

I’d worked with John, Richard and Lyndsey for a few years, so when I was planning the next move in my career it seemed right to speak with TalentTech. They listened to exactly what I wanted and needed, went away and did their research and then presented me with opportunities that were a good fit. John helped me with interview preparation and organised each step with the company. I got a job which is my perfect fit and I know I will be there for a long time. I hadn’t come across the company before and wouldn’t have known about them without TT’s help and expertise. TalentTech are professional, helpful and knowledgeable in their market!
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Lori Wheatman - Account Executive

I can't recommend Nick Goodwin at TalentTech highly enough. Not only is he thorough and knowledgeable from a recruitment perspective but also goes the extra mile for his candidates.....even speaking to my son to give him a recruiter's perspective as he entered the job market after university. Thanks Nick for all your support.
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Richard Davies - Member Board Of Trustees

VP of Customer Success – Artificial Intelligence (AI)/Machine Learning SaaS Platform

Home Based – Access to London office 1 day a week

£90,000-£120,000 basic with competitive OTE and stock

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