Giving feedback is always a delicate task, but it can be even more challenging when you’re not face-to-face with the person. You don’t want to appear negative, but you also need to ensure your message is delivered effectively. Feedback is often referred to as a gift so here are a few tips we recommend for giving critical feedback remotely:
- Be clear and concise. When you’re not in the same room, it’s even more important to be clear about what you’re trying to say. Get to the point quickly to avoid straying off topic.
- Use “I” statements. Instead of saying “you did this wrong,” try phrases like “I noticed that you didn’t do X” or “I felt like this could be improved.” This will help the other person feel less defensive and more open to hearing your feedback.
- Avoid using absolutes. Words like “always” and “never” are unnecessarily harsh and will only put the other person on the defensive. Stick to specific examples and leave room for discussion.
- Be open to feedback yourself. It’s important to remember that feedback is two-way. If you’re expecting the other person to be receptive to your feedback, be prepared to listen to theirs as well.
Taking care to deliver your feedback with clarity and sensitivity will help people focus on the reality of your message, even in a remote environment.
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